❓ Frequently Asked Questions (FAQ)

Welcome to the Neuralead FAQ page.
Here you’ll find answers to the most common questions about how our platform, credits, and bots work.

General

1. What is Neuralead?

Neuralead is an AI-based platform that automates chat replies on Messenger (and soon WhatsApp).
It allows businesses to engage customers automatically using smart, customizable AI responses.

2. Who can use Neuralead?

Anyone with a Facebook page or WhatsApp Business account — from small businesses to agencies, content creators, or freelancers.

3. Do I need coding skills to use it?

No. Everything works through an easy dashboard.
Just connect your page, set a prompt, and the bot handles the rest.

Credits & Payments

4. How does the credit system work?

Each AI reply consumes a small number of credits depending on message length and complexity.
If your system prompt is long, the bot may charge 1 extra credit per 100 tokens used.

5. How can I buy credits?

You can buy credit packages directly from the Billing section.
Currently supported: Bkash, Nagad, and Rocket mobile banking.

6. What happens if I run out of credits?

The AI will temporarily stop replying until you top up your credits.

Bots

7. What is the Messenger Bot?

The Messenger Bot automatically replies to messages sent to your Facebook page using your custom AI prompt.
You can configure its tone, style, and memory from your dashboard.

8. What is the WhatsApp Bot?

The WhatsApp Bot (coming soon) will let you manage and automate WhatsApp chats using the same credit system.

9. Can I use multiple bots?

Yes. You can connect multiple pages or accounts and manage them separately in your dashboard.

Account & Setup

10. How do I connect my Facebook page?

Go to Integrations → Messenger, log in to Facebook, and allow the required permissions.
Your bot will be ready in seconds.

11. Can I customize how the AI replies?

Yes! You can change the system prompt to define tone, style, or behavior.
Example:

You are a friendly page assistant who helps customers with online orders.
Always reply politely and give short, helpful answers.

Refunds

12. What is your refund policy?

Refunds are issued only if you are charged but did not receive credits.
We do not refund for used or partially used credit packages.

Privacy & Security

13. Is my data safe?

Absolutely. Neuralead never stores your personal chat data permanently.
All messages are processed securely and used only for reply generation.

Troubleshooting

14. My bot isn’t replying. What should I do?

Check your credit balance.
Ensure your integration token is valid.
Confirm your page permissions are still active.
If the issue persists, contact support@neuralead.space.

15. I was charged but didn’t get credits. What should I do?

Send your transaction ID and registered email to billing@neuralead.space — we’ll fix it quickly.

Still Need Help?

If you didn’t find your answer here, please contact us:

Support: support@neuralead.space
Billing: billing@neuralead.space
Live Chat: Available inside the dashboard